Culturelink- culturally diverse team discussing strategy

“Culturally-diverse teams: How to nurture them to psychological safety”


What are the key indicators of a thriving team? What does it feel like to lead and be a team member of a flourishing team? These questions go beyond meeting targets and deadlines; they delve into the heart of a team’s success.

In the dynamic landscape of today’s workplaces, where cultural intelligence, diversity, and psychological safety play pivotal roles, understanding the pulse of your team is more crucial than ever.

In this article we explore three indicators that signify not just a productive team but a truly thriving one. An environment where cultural intelligence is cultivated, diversity is celebrated, and psychological safety is the cornerstone of success. An environment therefore where a leader and their team members together, create a culture where each member feels they can be themselves and are accepted for who they are.

With each indicator we will give you a strategy to help create that success indicator in your team.


A thriving team is the backbone of any successful organisation. It’s not just about meeting deadlines; it’s about creating a collaborative and positive environment that fosters creativity, productivity, and employee satisfaction. Let’s look at three key indicators.

Key Indicator 1: Effective Communication

Strategy 1: Style-Shifting for more effective communication in culturally diverse teams

“A culture of silence is a dangerous culture.” Effective communication is the cornerstone of a thriving team, and the ability to style-shift plays a pivotal role. Style-shifting involves adapting communication styles to resonate with diverse team members.

In a multicultural team, varying communication preferences and cultural nuances can influence understanding. Leaders must be adept at recognising these differences and adjusting their communication approach accordingly.

Consider a scenario where a manager, Sarah, oversees a team with members from various cultural backgrounds. One team member, Ahmed, values direct communication, while another, Mei, appreciates a more indirect and nuanced approach.

Recognising these differences, Sarah employs style-shifting techniques in her communication. In team meetings, she ensures clear and concise directives for Ahmed, while providing additional context and allowing space for discussion with Mei.

By adapting her communication style to each team member’s preferences, Sarah not only fosters understanding but also creates an inclusive environment where diverse voices are heard.

Key indicator 2: High Level Engagement

Strategy 2: Style-shift to motivate culturally diverse teams

Motivating a culturally diverse team requires a nuanced understanding of individual and collective motivations. Different cultures may place distinct values on teamwork, individual contributions, or recognition. Leaders need to identify and leverage these cultural dynamics by style-shifting to create an environment that resonates with every team member.

High-level engagement goes beyond task assignments; it involves understanding personal and cultural motivators. It acknowledges diverse perspectives, and fosters an inclusive atmosphere where everyone feels heard and valued.

In this culturally diverse team, Sarah delves deeper into understanding individual motivations. She learns that Ahmed finds motivation in personal recognition for his achievements, whereas Mei values contributions that benefit the team as a whole.

Sarah, recognising these differences, tailors her motivational approach. She publicly acknowledges Ahmed’s accomplishments, highlighting his individual contributions. Whereas with Mei, she focuses on the collective achievements of the team. By acknowledging and catering to diverse motivations, Sarah ensures that each member feels valued and motivated in their unique way.

Key Indictor 3: Resilience

Strategy 3: Style-shift to inspire you team in the face of uncertainty

Resilience is a critical trait for any team, and inspiring resilience in a diverse group requires strategic leadership. Cultural diversity often brings varied perspectives on adversity and coping mechanisms. Leaders can inspire resilience by acknowledging and respecting diverse approaches to challenges.

An example would be to encourage open dialogue about overcoming setbacks. Perhaps share stories of triumph over adversity, and promote a culture where failure is seen as an opportunity for growth. By fostering resilience in a diverse group, leaders empower their teams to adapt, learn, and thrive in the face of uncertainty.

In a challenging project, the team faces unexpected setbacks. Sarah takes this opportunity to style shift and inspire resilience within the culturally diverse group. She organises a team discussion where members, draw from their varied cultural backgrounds and share stories of overcoming adversity.

Ahmed for example, discusses how his cultural upbringing taught him the importance of perseverance, while Mei shares insights from her culture’s approach to collaborative problem-solving.

Through this exchange, the team gains a deeper understanding of each other and learns to appreciate diverse perspectives on resilience. This dialogue fosters a culture of resilience, where the team collectively faces challenges with a newfound strength drawn from their cultural diversity.

Effective communication, high-level engagement and resilience

In summary, effective communication, high-level engagement, and resilience are vital components of a thriving team. Style-shifting enables leaders to communicate with clarity and understanding. Recognising individual motivations within a cultural framework helps build engagement.

Finally, inspiring resilience in a diverse group requires embracing and learning from the varied perspectives on overcoming challenges. Using this approach enhances team dynamics and promotes a workplace culture that celebrates diversity and harnesses its strengths.

Posted in Cultural Intelligence, Culturally Diverse Teams, Culturally Diverse Teams, global leadership, global teams, Inclusion, Multicultural Teams, psychological safety, Team Culture and tagged , , , .

Tania Pellegrini is an intercultural trainer who assists multicultural teams reach their desired goals by building a culture that creates team spirit, energy, motivation and trust.