So you’ve finally got the chance to head Down Under on assignment for a couple of years or you have an Australian colleague or two who have joined your project team for the next fifteen months. Don’t be fooled by the laid-back reputation that Australians are renowned for; deadlines will be met and your Aussie colleagues will let you know if they don’t agree with your decisions.
The interview below is in German and it discusses some communication and behavioural challenges that you may face when working with Australians. The German grammar in the video has plenty of room for improvement although I hope the intention comes through – at least the accent is ‘dinky-di’ Aussie. For the non-German speaking readers, here are some helpful suggestions for creating an atmosphere of trust and making your team effective when working with Australians. There certainly are plenty of Aussies out there working in the sports event world, so don’t consider it to be too unlikely to have one or two on your team.
- Equality -Australians strive for equality and will call the Prime Minister, their child’s teacher and their taxi driver by their first name, no titles, surnames or special considerations. In a business situation, treat everybody equally, i.e. if you’re leading a meeting be sure to ask your Aussie subordinates for their opinions, especially if they are the experts on the subject matter.
- Be ‘unassuming‘ – play down your accomplishments. Unless somebody has asked you about your engineering discoveries and your technological feats, don’t offer the information. It’s not that your Australian colleagues won’t find your accomplishments interesting, but if someone asks you what you do for a living, there’s no need to start the explanation with where you did your MBA to achieve where you are today; you’ll put the table guests to sleep.
- ‘Mateship‘ – if you’re the boss, don’t behave in an authoritarian manner with your subordinates, take the time to get to know them and treat them as your ‘mates’. Before you go to the office on Monday morning be sure to read up on the weekend sports results as they’ll surely be discussed before the weekly update meeting. Enjoy an after-work drink together (it doesn’t have to be alcoholic) or invite them to your Sunday BBQ. Keep in mind that if you invite them to a game of golf, your Aussie subordinates are not going to lose the game to make you look better.
- Don’t forget to use humour, especially when things aren’t going well. Australian humour is often ironic and self-deprecating. It’s a way to keep the atmosphere relaxed. Even if you have no idea what the joke’s punch line meant, at least give an appreciative smile. One of the worst criticisms you’ll hear from an Australian is, ‘He can’t take a joke.’
- Don’t forget that although cities like Melbourne and Sydney are very multicultural, Australia has a lot of British heritage. So remember to always be polite and don’t criticise your colleagues too directly or you’ll create enemies amongst your co-workers and remember that Australians generally support the underdog in any competition, so if that’s not you, you won’t be making mates. Use humour in situations of conflict to lighten up the atmosphere.
Australia is a country of immigrants who have endeavoured to make their children’s lives more prosperous than their own may have been. Each individual you meet will have a lot of different cultural influences that will dominate in certain situations, whether that be their gender, their profession, their generation, religion or their national heritage. Therefore the above five points may not ring true for each individual you meet, however it’s a starting point for building your team.
Generally, when doing business with other cultures the three steps to keep in mind are:
- Learn what your values are and your preferred methods of communication. For example, are you offended if your boss doesn’t ask you for your expert opinion in meetings, or on the contrary are you offended and feel your boss is being aggressive if she does ask for your opinion in a group meeting?
- Learn what the other person’s cultural values are (whether they be national, generational, gender based etc.) and their preferred methods of communication.
- Find out where the largest gap between the two cultures is and learn what you can do to minimise the gap to create a relationship of trust. Or even better, learn what the similarities are and how you can use those similarities to become more effective with your team members.